CF Fund Services S.A., in accordance with the Regulation CSSF Num. 16/07 adopted an operational procedure for the efficient management of customer complaints.
All complaints should be sent by mail, email, fax or telephone to the complaints officer:
The claim must include the claimant's contact information and a brief description of the nature of the claim.
CF Fund Services S.A. will attempt to provide a response within 10 days. If longer processing time is deemed necessary, CF Fund Services S.A. will confirm in writing that the claim has been properly received and will indicate that it is being analysed. This confirmation will include the name and contact details of the person in charge of processing the claim. CF Fund Services S.A. will attempt to provide a response within one month of receipt of the complaint and if this is not possible, the claimant will be notified and the reason for the delay and an estimate of the response date.
In case of disagreement or non-receipt of a response, the client can contact Mr Pascal Schiltz, company Director, at the following contact:
In the event of persistent disagreement, the claimant may request an extra-judicial opinion from the Luxembourg regulator, the CSSF, in accordance with CSSF regulation 16/07:
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The contact details of the CSSF are as follows:
Commission de Surveillance du Secteur Financier
Département Juridique CC
283, route d’Arlon
Tel.: +352 26 25 1 - 1
Fax: +352 26 25 1 - 2601