• About

About

BDO Luxembourg is one of the largest firms of accountants, auditors and consultants in Luxembourg. With more than 400 staff, the firm is proud to serve over 5000 clients in a wide variety of business sectors.

BDO Luxembourg, as a member of the BDO international network, has access to a large pool of expertise and resources with which to serve its clients from 1,591 offices located in over 162 countries.

 
 
 
Picture by ©Levygraphie/CDCL
BDO Luxembourg's response to COVID-19

BDO Luxembourg's response to COVID-19

In the current exceptional situation of the Coronavirus (COVID-19) in Luxembourg and across the globe, BDO in Luxembourg prepared a list of measures to ensure the safety, health, and well-being of its employees, clients, suppliers, and business partners.

We strictly follow the recommendations of the Luxembourg Government as well as of international authorities.

We have activated our Business Continuity Plan (BCP) and implemented a remote work policy for everyone in order to allow remote working over the next weeks. Our offices remain open with a very limited number of staff on-site, and our different locations will only be physically accessible for essential reasons.

Thanks to IT technology, all our service lines are equipped for teleworking with all the necessary access to data and servers. Remote access is done through secured logins, and all main functionalities are guaranteed.

Our Business Continuity Plan (BCP) allows us to guarantee the same quality of customer service and advice, and to provide the follow-up of current and future projects with as little business disruption as possible. Specific plans are in place, depending on the nature of the services that we are providing.

The safety of the community and especially of our employees, customers, and suppliers remains our number one priority. Since the situation has evolved in a very dynamic way, our crisis response team continues to monitor developments daily, as well as the guidelines and recommendations issued by the authorities.

Do not hesitate to contact us if you have any questions ([email protected]).

 

Face à la situation actuelle du Coronavirus (COVID-19) au Luxembourg et dans le monde entier, BDO au Luxembourg a préparé une liste de mesures pour assurer la sécurité, la santé et le bien-être de ses employés, clients, fournisseurs et partenaires commerciaux.

Nous suivons de près les recommandations du Gouvernement Luxembourgeois ainsi que des autorités internationales.

Nous avons déclenché notre plan de continuité des activités (PCA) et nous avons mis en place une politique de travail à distance, afin de garantir le télétravail pour tous dans les prochaines semaines. Nos bureaux restent accessibles avec un effectif sur place très limité et nos différents locaux ne seront physiquement accessibles que pour des raisons indispensables.

La technologie informatique permet à toutes nos lignes de service d’agir en télétravail avec un accès aux données et aux serveurs. L'accès à distance se fait par le biais des logins sécurisés et toutes les fonctionnalités essentielles sont garanties.

Notre plan de continuité des activités (PCA) nous permet de garantir la même qualité de service et de conseil à la clientèle et d'assurer le suivi des projets en cours et des projets futurs avec le moins de perturbations possibles. En fonction de la nature des services, des plans spécifiques ont été mis en place.

La sécurité de la communauté et en particulier de nos employés, clients et fournisseurs reste notre priorité absolue. La situation ayant évolué de façon très dynamique, une équipe dédiée continue à suivre quotidiennement les évolutions ainsi que les orientations et recommandations émises par les autorités.

N'hésitez pas à nous contacter si vous avez des questions ([email protected]).

Complaints Procedure

Complaints Procedure

BDO in Luxembourg provides the opportunity to submit a complaint about the conduct of professionals affiliated with BDO Luxembourg and about alleged irregularities relating to any of BDO's services in Luxembourg.

As one of our priority is to provide our clients with the highest possible quality of our services and our people’s expertise, we take complaints very seriously.

BDO Complaints Procedure

The complaints procedure is part of BDO's quality promotion and control system and is principally intended for BDO's clients, but third parties can also use it.

Please address your communication to BDO’s Risk Management Partners by using the contact form available here below.

Your communication should include a description of the circumstances as well as your name, address and contact details. To ensure complaints can be dealt with efficiently, please include as much information or documents that can help understand the facts and circumstances.

We will treat your communication immediately and you will receive a response within a reasonable period of time.

Partner in charge of the Activity / Head of Service Line concerned by the issue
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Out-of-court complaint resolution of the CSSF

In case your complaint is related to legal audit mandate and if you are not satisfied with the response given by us, you may use the procedure for out-of-court complaint resolution of the Commission de Surveillance du Secteur Financier ("CSSF").

Commission de Surveillance du Secteur Financier
283, route d’Arlon
L-1150 Luxembourg
Fax: +352 26251 – 2601
Email: [email protected]

Additional information on the out-of-court complaint resolution of the CSSF can be found in the following documents: