• Complaints Procedure

Complaints Procedure

BDO in Luxembourg provides the opportunity to submit a complaint about the conduct of professionals affiliated with BDO Luxembourg and about alleged irregularities relating to any of BDO's services in Luxembourg.

As one of our priority is to provide our clients with the highest possible quality of our services and our people’s expertise, we take complaints very seriously.

BDO Complaints Procedure

The complaints procedure is part of BDO's quality promotion and control system and is principally intended for BDO's clients, but third parties can also use it.

Please address your communication to BDO’s Risk Management Partners by using the contact form available here below.

 

Open Contact Form

 

 

Your communication should include a description of the circumstances as well as your name, address and contact details. To ensure complaints can be dealt with efficiently, please include as much information or documents that can help understand the facts and circumstances.

We will treat your communication immediately and you will receive a response within a reasonable period of time.

Out-of-court complaint resolution of the CSSF

In case your complaint is related to legal audit mandate and if you are not satisfied with the response given by us, you may use the procedure for out-of-court complaint resolution of the Commission de Surveillance du Secteur Financier ("CSSF").

Commission de Surveillance du Secteur Financier
283, route d’Arlon
L-1150 Luxembourg
Fax: +352 26251 – 2601
Email: [email protected]

Additional information on the out-of-court complaint resolution of the CSSF can be found in the following documents: